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Home > Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

 

How long will it take to receive my order?

Orders are shipped out within 2 business days, via your choice of UPS shipping options.  UPS Ground takes 3-5 days, UPS 2nd day Air takes 2 days and UPS Next Day Air takes one business day.  You will receive an email with your tracking number when the order ships.

 

How much does shipping cost?

We use UPS to ship all items.  At checkout, UPS will calculate your actual shipping costs, based on your location and the weight of your shipment.  Please contact us if you have special shipping needs.

 

Do you ship internationally?

We can ship within the USA and internationally.  You are responsible for actual shipping costs and all taxes and duties charged by your home country.  International orders will be shipped via the United States Postal Service or UPS, at our discretion.

 

How can I pay for my order?
We accept Visa, Mastercard, American Express and Discover online.  You may also contact us at 352.732.6759 if you prefer to mail a check or money order.  Orders paid by personal check will not be shipped until the check clears. 

 

What is your return policy?

We will issue a refund on new, unopened, unused merchandise.  Shipping will be not refunded. Please contact us BEFORE returning an item so that your refund may be processed in a timely fashion.  We will replace defective merchandise with the same item (if available).  


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